Dispatcher
Full Time • KNOXVILLE, TN
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Signing bonus
- Vision insurance
Benefits: Benefits package varies by location
As a Dispatcher, you are a HUB for the business and a vital member of the team. Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources. You are responsible for assigning personnel/technician to booked appointments. Handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You must be a self-motivated, energetic, and enjoy helping people type person. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Scheduling and dispatching technicians, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from technicians, work crews, supervisors or sales personnel
- Using telephones, email, or text messages to contact customers, employees or company personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for installation and service
- Logistically plan daily jobs, routes, and work flow to maximize customer satisfaction and efficiency
- Provide back up support by performing Customer Service Representative duties, as needed
- Receive incoming calls in a professional and courteous manner and schedule appointments
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years of admin experience
- Logistical mindset
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office like Excel
- Familiar with CRM database; Service Titan experience a plus
- Typing skills are a plus
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
Compensation: $18.00 - $22.00 per hour
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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