Professional Inside Sales & Marketing Coordinator
Full Time • Knoxville
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Vision insurance
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As Professional Inside Sales/Marketing Associate, you are a key member of the team who proactively generates sales and nurtures relationships. You will be responsible for managing the Home Comfort Designer's schedule and sales tracking. Must be willing to work with other Sales professionals on the common goal of gaining new business. Must have the ability for gaining new leads and converting them into ongoing customers by building lasting connections and relationships. When Inside Sales Representatives gain a potential customer, they’ll research them to make customized offerings and demonstrate how the consumer would benefit from purchasing a certain product or service. Once they make a sale, they’ll maintain a strong, ongoing relationship with that customer to sell additional products to them in the future or to answer any questions they have while using their service. Must have an understanding of marketing and how it plays a key role in gaining new and retaining existing customers. Strong computer skills with Microsoft progams like Excel is a plus. We use Service Titan as our Customer Relationship Manager (CRM). Experience in Service Titan or related CRM is a plus.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Scheduling appointments
- Back-up CSR/Dispatcher
- Assigning daily work/calls to other team members
- Outbound calling customers to renew annual maintenance agreements or selling Indoor Air Quality products
- Locating new sales opportunities through tactics like cold-calling, attending trade shows and building mailing lists, negotiating sales terms and providing product demonstrations
- Perform marketing and sales functions to sell additional work and earn business
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin, sales, and marketing experience
- HVAC industry experience a plus
- Service Titan or similar CRM experience a plus
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- Computer literate, with working knowledge of Microsoft programs and spreadsheet applications
- Excellent communication skills
- Good organizational and time management skills to insure scheduled deadlines are met
- Professional appearance and personality
- Typing skills a plus
- Attend weekly sales meeting and coaching sessions
100% training provided on our systems and operations.
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $42,000.00 - $62,000.00 per year
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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